Privacy Policy

Wemark Real Estate ("Wemark", "we", or "us") recognizes the importance of protecting your privacy. Wemark is committed to the principles of the Privacy Act 1988 (Cth) (Privacy Act) and is dedicated to ensuring compliance with its obligations.

This Privacy Policy details how we manage your personal information and how you can contact us to access or correct any personal information we hold about you.

Personal information refers to data about you that identifies you or is identifiable as yours, including but not limited to your name, contact details, and any records we hold concerning you. It also encompasses sensitive information such as health data.

Collection of Your Personal Information

We collect personal information directly from our clients, customers, and other individuals in a lawful and fair manner.

There may be instances where it's unreasonable or impracticable to gather personal information directly from you. In such cases, we might collect information from other sources, such as representatives (like a solicitor, accountant, or financial adviser), publicly available sources including social media, and through interactions with vendors, buyers, landlords, and tenants.

The type of personal information we collect will depend on the services provided to you and may include:

• Your name, age, date of birth, contact details, family and employment details.
• Financial information including assets, liabilities, income, expenses, credit history, and property valuations.
• Tax file number, insurance details, banking information, and any necessary information to offer our services.
• For employment or association with Wemark: your resume, references, identification copies, police or background check results, and other relevant information.

When you submit an enquiry form on this website, we also record technical information about that submission. This information is collected only at the moment a form is submitted, and includes:

• The IP address the enquiry was sent from.
• Your browser’s user agent, being the identifying string your browser reports about itself and the device it is running on.
• The referring web address, where your browser supplies one, being the page you followed a link from.
• The web address and page title of the page the form was submitted from, together with any campaign parameters carried in that web address (utm_source, utm_medium, utm_campaign, utm_term and utm_content).
• The date and time of the submission.

  We record this information for two reasons. The IP address is used to limit repeated submissions from the same source, so that our enquiry forms are not used to send automated or nuisance messages. The web address, page title, referring address and campaign parameters tell us which page of this website an enquiry was made from, so that we can respond to it in context.

This technical information is not collected when you browse this website without submitting a form.

We use Google Analytics to understand how this website is used: which pages are visited, roughly where visitors come from, and which pages lead to an enquiry. Google sets cookies for this purpose (named _ga and _ga_ followed by an identifier) and processes the data on our behalf under Google's privacy policy. The reports we see are aggregated and do not identify you, and Google Analytics does not log or store IP addresses. When we record that an enquiry was made, we send Google only the type of enquiry, never your name, contact details or address. You can opt out with Google's browser add-on or by blocking cookies for this site. We do not use advertising or remarketing cookies.

We also use the Meta Pixel, a small piece of code from Meta Platforms (the company behind Facebook and Instagram), on every page of this website. It tells Meta which pages you visit here — for example whether you looked at our property management or selling pages — and whether you submitted an enquiry. Meta sets cookies for this purpose (named _fbp and, when you arrive from a Facebook or Instagram advertisement, _fbc) and may match your activity here to a Facebook or Instagram account you are logged into. We use this to show our advertising on Facebook and Instagram to people who have visited these pages, to measure whether that advertising leads to enquiries, and to reach people similar to our clients. When you submit an enquiry, our server also sends Meta a copy of that enquiry event; your email address, telephone number, name and suburb are converted to a one-way hash before they leave our server, so that Meta can match the enquiry to an advertisement without being handed the details themselves. Meta processes this information under Meta's privacy policy. You can see and control what Meta receives from websites like ours in your Facebook settings under Your activity off Meta technologies, and a browser's tracking protection or an ad blocker will stop the pixel from loading at all.

Separately, when you arrive, your browser stores on your own device, in its session storage, the first page you landed on, the domain name of the website that referred you, and any campaign parameters carried in the address. That information stays on your device for the length of your visit and is not sent to us unless you submit an enquiry form, in which case it is included with that enquiry so that we know which page produced it.

We also keep a count of the enquiries this website produces, so that we can tell whether it is working. Each record holds the type of enquiry, the form used, the page it came from, the page the visit started on and the referring domain. It holds no name, email address, telephone number or property address, and it cannot be used to identify you. These counts are kept for thirteen months and are then deleted automatically.

Website Assistant

This website includes an automated assistant ("Maya"). Anything you type into the assistant, together with any photos or videos you attach, is processed by our technology service providers to generate the assistant's responses and, where you ask us to act — for example reporting a maintenance issue or requesting a call — is sent to the relevant member of our team by email. The assistant's conversation content is handled as personal information under this policy.

Why We Handle Your Personal Information

The purposes for collecting, holding, using, and disclosing your personal information include:

• To interact with you and conduct our business.
• To provide real estate services, including property appraisals, sales, leasing, and advertising.
• For recruitment, employment, and operational purposes.
• To inform you about services you might find interesting.
• To fulfill any legal or regulatory obligations.
• For any purpose to which you have consented or might reasonably expect.

Disclosing Your Personal Information

We may share your personal information with:

• Your designated agents or representatives.
• Our employees and contractors.
• Service providers, including IT and mailing services.
• Professional advisers like lawyers, accountants, and auditors.
• Government, regulatory, and law enforcement authorities as required.

Security of Your Personal Information

We maintain your personal information in secure electronic and paper-based formats. Our electronic data is stored on protected servers in controlled environments. For details about our security protocols, you can contact us at our office.

We take measures to ensure the personal information we hold is safeguarded against unauthorized access, misuse, or disclosure. Our team is trained to handle your information with strict confidentiality.

Contact Details

For any questions about this Privacy Policy, or if you wish to access or correct your personal information, please reach out to us at:

Wemark Real Estate

Address: 3/392 Main N Rd, Blair Athol SA 5084

Email: hello@wemark.com.au

Wemark operates as a single office located in Blair Athol, SA, and does not engage in franchising. This unique approach ensures a consistent and personal service for all our clients.

Changes to this Privacy Policy may occur over time, and the most current version will always be available on our website.